Shipping Policy
Last updated: March 16, 2026
Thank you for shopping with County Cookshops. This Shipping Policy explains how we process, ship, and deliver orders placed on countycookshops.com.
1. Shipping Locations
County Cookshops currently ships only within the United Kingdom.
At this time, we do not offer international shipping outside the UK.
If international shipping becomes available in the future, this policy will be updated.
2. Free Shipping
We offer free standard shipping on all orders within the United Kingdom.
There are no additional shipping charges for standard delivery.
3. Order Processing Time
All orders are processed within 1–2 business days after the order has been placed.
Orders are processed during normal business days:
Monday – Friday
(Excluding weekends and public holidays)
Orders placed on weekends or holidays will be processed on the next working day.
4. Delivery Time
After processing, orders are typically delivered within 4–8 business days.
Delivery times may vary depending on factors such as:
- Customer location within the UK
- Courier service availability
- Weather conditions
- High demand periods or holidays
Please note that delivery times are estimated and not guaranteed.
5. Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation email containing delivery details.
If tracking information is available, it will be included in the shipping confirmation message.
6. Delivery Issues
If your order has not arrived within the expected timeframe, please contact us so we can assist you.
Customer Support:
Email: contact@countycookshops.com
Phone: 01580 714003
We will work with the courier to resolve any delivery issues as quickly as possible.
7. Incorrect Address
Please ensure that your shipping address is correct when placing your order.
County Cookshops cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error in your shipping details, please contact us immediately so we can attempt to correct it before the order is shipped.
8. Lost or Delayed Packages
While most deliveries arrive on time, delays can occasionally occur due to circumstances beyond our control.
If your order appears to be lost or significantly delayed, please contact us and we will investigate the issue with the courier.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Email: contact@countycookshops.com
Phone: 01580 714003
Please provide:
- Your order number
- Photos of the damaged package or product
We will arrange a replacement or refund where appropriate.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us:
County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom
Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com