Data Retention Policy
At County Cookshops, we are committed to managing personal and transactional data responsibly. This Data Retention Policy explains how long we retain customer data, why we retain it, and how it is securely deleted when no longer needed.
1. Purpose
The purpose of this policy is to:
Comply with UK GDPR and the Data Protection Act 2018
Ensure personal data is retained only for as long as necessary
Protect the privacy and security of customer information
Support lawful business operations, legal obligations, and customer service
2. Types of Data Retained
County Cookshops may retain the following types of data:
Customer Account Information
Name, email, phone number, billing and shipping addresses
Order and Transaction Data
Products purchased, payment details (excluding full card numbers), order dates, and invoices
Customer Service and Communication Records
Emails, live chat interactions, complaints, and support tickets
Website and Analytics Data
Cookies, browsing activity, and usage statistics (aggregated or anonymized where possible)
3. Retention Periods
We retain data for the minimum period necessary for business and legal purposes:
Data Type
Retention Period
Purpose
Customer account information
Up to 7 years after last activity
Customer support, order history, legal compliance
Order and transaction records
Up to 7 years
Accounting, legal obligations, warranty claims
Customer service interactions
Up to 5 years
Complaint resolution and customer support
Analytics and website data
Up to 2 years
Website performance and improvement
Cookies and tracking data
Varies by cookie type
According to Cookie Policy and consent
These retention periods comply with UK tax, accounting, and consumer protection laws.
4. Data Minimization
We collect only the information necessary to provide services and process transactions.
Personal data not required for ongoing operations or legal compliance is deleted or anonymized promptly.
5. Secure Deletion
When data reaches the end of its retention period:
Digital data is securely deleted using industry-standard methods
Physical records (if any) are shredded or destroyed securely
Third-party service providers storing data on our behalf are required to delete or anonymize data in accordance with this policy
6. Customer Rights
Under UK GDPR, customers have the right to:
Request access to their personal data
Request correction of inaccurate data
Request deletion of personal data, subject to legal obligations
Object to certain data processing
Requests can be submitted via email to contact@countycookshops.com or by phone at 01580 714003.
7. Policy Updates
County Cookshops may update this Data Retention Policy to reflect changes in laws, business operations, or security practices.
Updates will be posted on this page
Customers are encouraged to review the policy periodically
8. Contact Information
For questions or concerns about data retention:
County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom
Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com