Order Fulfillment Policy

At County Cookshops, we are committed to processing and delivering your orders accurately, efficiently, and safely. This Order Fulfillment Policy explains how we handle orders from purchase to delivery, including processing times, shipping, and customer responsibilities.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Processing includes:
    • Verifying payment and billing information
    • Picking and packing items
    • Preparing the order for shipment

2. Shipping and Delivery

  • We currently ship only within the UK.
  • Standard delivery is free, with an estimated delivery time of 4–8 business days.
  • Handling time for processing is 1–2 business days.
  • Once shipped, tracking information (if available) will be sent to your email.

3. Order Confirmation

  • After placing an order, you will receive an order confirmation email with:
    • Order number
    • Items purchased
    • Total price including shipping and taxes
    • Estimated delivery timeframe
  • If any items are out of stock or unavailable, we will notify you promptly and provide options to:
    • Substitute with a similar item
    • Cancel the unavailable item
    • Cancel the entire order

4. Order Accuracy

  • Customers are responsible for providing accurate shipping information at checkout.
  • County Cookshops is not liable for delays or misdeliveries caused by incorrect or incomplete addresses.
  • Please review your order carefully before submission to ensure accuracy.

5. Partial Shipments

  • Some orders may be shipped in multiple packages if items are sourced from different locations.
  • Customers will receive tracking information for each shipment.
  • Delivery times for multiple packages may vary slightly.

6. Backorders and Pre-Orders

  • Certain items may be on backorder or available for pre-order.
  • Estimated shipping times will be communicated at checkout.
  • Backordered or pre-ordered items will be shipped as soon as they become available.

7. Damaged or Lost Orders

  • Customers should inspect packages upon delivery.
  • If an item is damaged in transit or lost, contact our customer service team immediately:
  • County Cookshops will assist with replacement, refund, or return arrangements.

8. Contact Information

For any questions regarding order fulfillment, shipping, or delivery:

County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom

Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com