Payment Policy

Last updated: March 16, 2026

At County Cookshops, we aim to provide a secure, convenient, and transparent payment experience for all our customers. This Payment Policy outlines the accepted payment methods, how payments are processed, security measures, billing procedures, refunds, and other important payment-related information.

By using our website and making a purchase, you agree to comply with this Payment Policy.

1. Accepted Payment Methods

County Cookshops currently accepts the following payment methods:

  • Credit Cards: Visa, Mastercard, Maestro
  • Debit Cards: Visa Debit, Mastercard Debit
  • PayPal
  • Apple Pay and Google Pay (if available at checkout)

We may introduce additional payment options in the future. All payment methods are subject to availability and the website’s checkout configuration.

2. Payment Processing

All payments are processed securely through trusted third-party payment providers.

  • We do not store full payment card details on our servers.
  • Transactions are protected using SSL encryption, which ensures that your information is transmitted securely.
  • Payment processing occurs at the time of placing your order. Your card or payment method will be authorized to confirm funds before finalizing the order.

3. Billing and Charges

  • Payment is required at the time of purchase.
  • All prices are displayed in British Pounds (GBP £) and include applicable taxes.
  • Shipping within the United Kingdom is free, so no additional shipping charges will apply unless specifically stated.
  • Your order confirmation email will provide a detailed breakdown of the charges, including product cost and applicable taxes.

4. Payment Authorization

Upon placing an order, your payment method will be temporarily authorized to ensure it is valid and has sufficient funds.

  • The authorization may appear as a temporary hold on your bank or card statement.
  • Once the transaction is fully processed, the hold will be released and replaced by the final charge.

5. Failed or Declined Payments

If your payment cannot be processed:

  • Double-check that all payment information is correct, including card number, expiry date, and security code.
  • Ensure that your account has sufficient funds or credit.
  • Contact your bank or card issuer for more information if needed.

You may attempt the transaction again or select a different payment method. County Cookshops reserves the right to cancel orders if payment cannot be successfully processed.

6. Currency and International Payments

  • All transactions are processed in GBP (£).
  • If your card is in a foreign currency, your bank may apply a currency conversion fee. County Cookshops is not responsible for additional fees imposed by your bank.

7. Refunds and Payment Reversals

Refunds are issued according to our Refund & Return Policy and are processed to the original payment method.

  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
  • Any applicable fees charged by your bank or payment provider are generally non-refundable.

Refunds may be partial in the following cases:

  • Items returned are not in their original condition or packaging
  • Items are missing accessories or parts
  • Items are returned after the 30-day return period (unless faulty)

8. Fraud Prevention and Payment Security

To protect our customers and business from fraud:

  • County Cookshops reserves the right to cancel orders suspected of fraudulent activity.
  • We may request additional verification for large or unusual orders.
  • Orders may be refused if payment cannot be properly verified.
  • We work with trusted payment processors to monitor for suspicious activity and maintain secure transactions.

9. Payment Disputes

If you believe an incorrect charge has been made:

  1. Review your order confirmation and bank statement.
  2. Contact County Cookshops immediately at contact@countycookshops.com or 01580 714003.
  3. We will investigate the issue promptly and, if applicable, issue a correction or refund.

Do not initiate a chargeback with your bank or card issuer before contacting us, as most payment issues can be resolved directly.

10. Third-Party Payment Services

Payments may be processed by third-party platforms such as PayPal, Stripe, or other providers.

  • These platforms have their own Terms of Service and Privacy Policies.
  • County Cookshops is not responsible for issues arising directly from the third-party provider but will assist in resolving payment disputes related to your order.

11. Taxes and Compliance

All prices on our website include applicable UK taxes (VAT).

  • It is your responsibility to comply with local tax regulations if placing orders from regions outside the UK (if we allow this in the future).
  • We comply with UK tax laws and maintain accurate records for all transactions.

12. Recurring Payments and Subscriptions

If any future promotions or products involve recurring payments, the following rules will apply:

  • You will be informed about recurring charges in advance.
  • You may cancel recurring payments at any time.
  • All recurring transactions are processed securely via our payment providers.

Currently, County Cookshops does not operate any subscription-based services, but this section will apply to any future updates.

13. Customer Responsibilities

When making a payment, customers must:

  • Provide accurate billing information
  • Ensure that the payment method belongs to the account holder
  • Notify County Cookshops immediately of any unauthorized or suspicious transactions

Failure to comply may result in order cancellation or delayed processing.

14. Contact Information

If you have any questions about payments or require assistance:

County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom

Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com