Privacy Policy
County Cookshops (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website countycookshops.com.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Business Information
County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom
Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We Collect
When you visit our website or place an order, we may collect different types of information.
Personal Information
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
This information is usually provided directly by you when placing an order, contacting us, or creating an account.
Order Information
When you make a purchase, we may collect:
- Products purchased
- Order value
- Delivery details
- Payment confirmation information
We do not store full payment card details. Payments are processed securely by third-party payment providers.
Technical Information
When you browse our website, certain technical information may automatically be collected, such as:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Operating system
- Pages visited on our website
- Time and date of visits
- Referring website
This information helps us improve website performance and security.
3. How We Use Your Information
We use the information we collect for several purposes, including:
Order Processing
To process your orders, confirm purchases, and arrange delivery.
Customer Support
To respond to enquiries, questions, and support requests.
Service Improvement
To analyse website performance and improve our products, services, and website experience.
Communication
To send order confirmations, shipping updates, and customer service communications.
Marketing (Optional)
If you have agreed to receive marketing communications, we may send updates, offers, or promotions. You can unsubscribe at any time.
Legal Compliance
To meet legal, regulatory, and tax obligations.
4. Legal Basis for Processing Data
Under the UK General Data Protection Regulation, we process your personal data based on the following legal grounds:
Contractual necessity
To process orders and deliver products you purchase.
Legal obligation
To comply with tax laws, accounting requirements, and regulatory obligations.
Legitimate interests
To improve our services, protect our business, and prevent fraud.
Consent
When you subscribe to marketing communications.
5. Sharing Your Personal Data
We do not sell or rent your personal data.
However, we may share information with trusted third parties when necessary to operate our business.
These may include:
- Payment processing companies
- Shipping and courier services
- Website hosting providers
- IT and technical support providers
- Fraud prevention and security services
These companies are only given the information necessary to perform their services and must protect your data.
6. International Data Transfers
Some service providers may operate outside the United Kingdom. When this happens, we ensure appropriate safeguards are in place to protect your data in accordance with the UK GDPR.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy.
This may include retaining certain information to:
- Process orders and provide services
- Maintain financial records
- Comply with legal obligations
- Resolve disputes and enforce agreements
When your information is no longer required, it will be securely deleted or anonymised.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorized access
- Data loss
- Misuse
- Alteration or disclosure
Security measures may include secure servers, encryption technologies, and restricted access to sensitive information.
However, no online system can be completely secure, and we encourage users to protect their own account credentials.
9. Your Data Protection Rights
Under the UK General Data Protection Regulation, you have several rights regarding your personal data.
These include the right to:
Access your data
Request copies of the personal information we hold about you.
Correct your data
Request correction of inaccurate or incomplete information.
Request deletion
Ask us to delete your personal data when it is no longer necessary.
Restrict processing
Request that we limit how your data is used.
Object to processing
Object to certain types of data processing.
Data portability
Request transfer of your data to another service provider.
To exercise any of these rights, please contact us at:
10. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember website preferences
- Analyse website traffic
- Improve website functionality
- Support security and fraud prevention
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We encourage users to review the privacy policies of any third-party websites they visit.
12. Children’s Privacy
Our website and services are not directed at individuals under the age of 16.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, it will be deleted promptly.
13. Complaints
If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s independent authority for data protection.
You can visit their website for further guidance and support.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will be posted on this page with a revised update date.
We encourage you to review this policy periodically.