Refund & Return Policy
At County Cookshops, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return period with free returns to ensure a simple and hassle-free experience.
This policy explains the conditions under which items may be returned and refunds issued.
1. Our 30-Day Return Guarantee
Customers may request a return or refund within 30 days of receiving their order.
If 30 days have passed since the delivery date, we may not be able to accept the return unless the item is faulty or defective.
Our return policy is designed to provide a fair and transparent process while complying with UK consumer protection laws.
2. Eligibility for Returns
To qualify for a refund or exchange, items must meet the following conditions:
- The return request is made within 30 days of delivery
- The item is unused and in the same condition in which it was received
- The item is returned with original packaging
- All included accessories, manuals, and parts are included
Items that do not meet these conditions may not be eligible for a full refund.
3. Free Returns
County Cookshops offers free returns on eligible items.
This means customers will not be charged for returning items that meet the conditions outlined in this policy.
Once a return request is approved, our team will provide instructions on how to return the item.
4. How to Request a Return
To start a return, please contact our customer support team.
Email: contact@countycookshops.com
Phone: 01580 714003
Please include the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is damaged or defective
Our team will review your request and provide return instructions.
5. Return Shipping Process
After your return request has been approved:
- You will receive instructions for returning the item.
- Carefully package the product in its original packaging.
- Include any accessories or documentation that came with the product.
Once the returned item arrives at our facility and is inspected, we will proceed with the refund or exchange.
6. Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.
If the refund is approved:
- The refund will be issued to your original payment method
- Processing typically takes 5–10 business days
- The time required for funds to appear in your account may depend on your payment provider or bank
If the returned item does not meet the return conditions, we may contact you to discuss possible options.
7. Exchanges
If you received an item that is damaged, defective, or incorrect, we will replace it at no additional cost.
To request an exchange, please contact us within 7 days of receiving the item.
Our team will arrange a replacement product as quickly as possible.
8. Faulty or Damaged Products
If you receive a product that is faulty or damaged during delivery, please contact us immediately.
Email: contact@countycookshops.com
Phone: 01580 714003
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged product
- A brief description of the issue
We will arrange a replacement or refund as appropriate.
9. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Items that have been used or damaged by the customer
- Items returned without original packaging
- Items missing parts or accessories
- Products returned after the 30-day return period (unless faulty)
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
10. Late or Missing Refunds
If you have not received your refund after confirmation, please follow these steps:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as some refunds may take additional processing time
If you still have not received your refund, please contact our support team for assistance.
11. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders may only be cancelled if they have not yet been shipped. Once an order has been shipped, the return process described in this policy will apply.
12. Consumer Rights
This refund policy does not affect your statutory rights under UK consumer law, including rights provided by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
These laws provide additional protection for consumers when purchasing goods online.
13. Return Address
County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom
14. Contact Information
If you have any questions about this Refund & Return Policy, please contact us:
County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom
Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com