Third-Party Vendor Policy

At County Cookshops, we may work with third-party vendors and suppliers to provide products, services, and solutions on our website, countycookshops.com. This policy explains how we manage third-party vendors, your rights as a customer, and the responsibilities of all parties involved.

1. Scope of Third-Party Vendors

Third-party vendors may include:

  • Product suppliers or manufacturers
  • Payment processors
  • Shipping and logistics providers
  • Marketing and advertising partners
  • Technology service providers (e.g., analytics, website functionality)

2. Customer Transactions with Third-Party Vendors

  • All orders are placed through County Cookshops, even if products are fulfilled by third-party vendors.
  • County Cookshops remains responsible for:
    • Ensuring timely delivery of products
    • Handling returns, refunds, and customer support
    • Addressing issues related to product quality or service
  • However, certain products or services may have additional terms or policies from the third-party vendor. These will be clearly indicated at checkout or on the product page.

3. Vendor Responsibilities

Third-party vendors engaged by County Cookshops are required to:

  • Follow UK laws and regulations, including consumer rights and product safety standards
  • Protect customer data in compliance with the UK GDPR and County Cookshops’ Privacy Policy
  • Provide accurate product descriptions, pricing, and availability
  • Support County Cookshops in handling returns, warranties, or disputes

4. Limitations of Liability

While we carefully select and monitor third-party vendors:

  • County Cookshops is not responsible for damages, delays, or errors caused directly by third-party vendors, except as required under UK consumer protection law
  • Customers should report any vendor-related issues promptly to our customer service team for resolution

5. Returns, Refunds, and Warranties

  • Products fulfilled by third-party vendors are subject to County Cookshops’ Refund & Return Policy and Warranty Policy, unless otherwise specified.
  • County Cookshops coordinates with vendors to ensure that refunds, replacements, or repairs are handled promptly and fairly.

6. Payment and Transactions

  • Payments for third-party vendor products are processed securely through County Cookshops’ checkout system or trusted payment gateways.
  • Customers will not be charged directly by third-party vendors. All transactions go through County Cookshops for transparency and security.

7. Transparency and Disclosure

  • County Cookshops will clearly identify any products, services, or features provided by third-party vendors.
  • Links, offers, or content from third-party vendors may have their own terms and conditions. Customers are encouraged to review these before making a purchase.

8. Contact Information

For inquiries or issues related to third-party vendors:

County Cookshops
2 High St
Cranbrook TN17 3DP
United Kingdom

Phone: 01580 714003
Email: contact@countycookshops.com
Website: countycookshops.com