Be ware when you order expensive devices from amazon even if it from a verified seller. I received this very expensive product with a faulty battery upon examining from the first time and when i called the brand name customer service they said they cannot do anything just return it back to amazon. So disappointed

I bought this Eufy e25 3 months ago. Its my first robot vacuum and I did initially worry if it was going to be a gimmicky or regretted purchase. It’s not.

After deciding what I wanted most from a robot vacuum (for me, I predominantly have laminate floors downstairs that get filthy so wanted a good mop, hassle free self filling/emptying/cleaning station, plus reliable mapping) I chose this Eufy e25 model based on its spec and reviews. It’s not the cheapest, but so far it has been completely worth what I paid, especially as I waited for it on sale and treated it as investment.

Before buying, with 3 young kids and 2 cats, there always seemed to be dust, crumbs or pet hair somewhere on floor at all times; hiding in corners, under sofas and especially in the kitchen, even shortly after I vacuumed or did frequent ‘quick’ sweeps. I also never had time or energy to mop often.

Now I’ve simply scheduled Eufy to do a quick vacuum of the whole downstairs after breakfast and at end of day, plus as it recognises different rooms, I have set it to do a light mop of the dining area and kitchen at end of each day too. I have also set a once weekly deeper mop for whole downstairs. This is very easy on app to set up to your own preference. It automatically recognises carpeted areas and does stronger suction without mop. You can also set up no-go zones and if you have a surprise mess/spillage, you can draw a zone anywhere on map to clean immediately.

I did this when my son spilt a large bottle of milk on floor – and the mop (on highest setting) got 95% of it up. It missed 5% as the mop does not go to edges of robot, so although its very good at vacuuming corners and room edges (because of the double swivel arms), there’s about a 5cm gap next to walls that the mop can’t reach. But having to wipe up a small bit of milk compared to a massive puddle, I was still happy – and because the mop gets cleaned constantly during use and then washed and dried thoroughly at base station, it didn’t smear milk around room at all or seem to pong afterwards.

I would personally prefer a stronger scent for the official mop fluid, but it doesn’t streak and seems to last. All parts are easily removable to allow a thorough clean/remove stuck hair etc. Its also not loud, except when it empties at its station (for 5-10 seconds).

Sure, it’s not 100% perfect. It does not always get up every single crumb, and very sticky or dried-on food doesn’t always get lifted unless I notice and pre-spray first, carpets can sometimes need 2 runs to get up the most entrenched bits (but to me thats not a big issue), and the mapping – though mostly very reliable at avoiding obstacles – does sometimes miss a small object, suck it up and get stopped in its tracks waiting to be rescued (so far lollipop sticks, a marble, small chocolate/sweet wrappers, a kid’s sock and a mouse wire have achieved this). THIS is most frustrating bit, but the objects were all easy to remove and Eufy worked fine again after they were out. It also will get easily caught on thin, small, light mats/rag rugs/blankets so make sure these are off floor. Realistically, I think this is similar to most robot vacuums limitations, and compared to other brands reviews I think Eufy overall is very effective.

On one occasion the mapping redeemed itself as one of my cats had an accident on floor next to thier litter tray. This could have been a disaster – but the AI recognised it as poop and avoided it. Phew.

Overall, for almost spotless floors with barely having to lift a finger, I am very impressed. I still have my hoover for sofas and upstairs carpets (considering getting one for upstairs too!), but downstairs is just Eufy now and – similar perhaps to having a dishwasher compared to washing up daily in sink – I would not consider not having a robot vacuum anymore. My floors and therefore house in general have never been cleaner and dust-free with minimal effort, all while freeing up precious time.

Was contemplating a lot on whether to return or not. Had days thinking nah I’ll keep it and then the next no VFM.
Pros:
1. Does a good job with vacuum and literally no hair left behind on roller. They really got that right.
2. Day to day mopping feature

Cons:
1. Frequent mop washing (detergent levels will drop and can only use Eufy detergent which is not available on Amazon)
2. Mop drying time is recommended to be set as standard (5 hours). When you use quick dry which is like 3.5 hours, the next time you try to use it leaves a very smelly floor. I had to redo the floor manually. Electricity consumption as a result. Charging however does not take time.
3. As oppose to what they say, you have to leave a clear floor with no furniture lying about for it to do a thorough clean of the zone/room. If not it avoids the area with a wide margin and at times doesn’t even finish the area.
4. It doesn’t detect on it’s own if there is matter left behind or a deeper stain than normal.

If Eufy can take note of the points maybe their next product will be a better improvement but I find no value for money in it’s current price.

Seller AnkerDirect AE responded to this review and I commend their help. Now I don’t have issues in using Eufy products as I was hesitant to keep it after reading up reviews where there was no contact from Eufy. Any others hesitant for same reason in UAE should not be. If I knew earlier about their responsiveness, I would not have returned it as it’s a good tool to use if managed effectively.

So if your looking at the E25 and wondering what the difference between this and the E28 is, it is only that the E28 comes with its own vacuum spot cleaner system. I already own a bissell spot cleaning system so I opted for the E25 model and this review is on this version only.
Eufy E25 came onto the market in May 2025 and I took a bit of a punt on it as I had no reviews to go on but the promise of 20,000pa suction was a big reason for me to go for this model in particular.
Unboxing, it comes with a large how-to guide for setting everything up and getting the vacuum ready. 10 easy minutes is all it takes to get it all set up, attached to wifi via the Eufy app and then it is ready to start it’s house mapping. I live in a bungalow and in total it takes around 10 minutes for it to zoom round the house to identify each room and any large items of furniture. The auto detect of carpet worked perfectly also.
Once it had returned to its station and precleaned it’s mop, it’s time to send it out to clean. The eufy app is really simple to use and there are many different options for how fast or thorough you want the clean to be. For it’s first run, I chose the deep clean with turbo vacuum options and off it goes. Obstacle avoidance was really good and identified cables, chairs and dog bed with no issues and no clumsy bumping into these.
The actual clean was very good sucking up a good few days worth of dust, grass and dog hair leaving a very clean hard floor that is not sticky or streaky.
The vacuum returns to it’s base station every so often (i think every 15 minutes) to clean it’s mop and also empty the dust into it’s base station bag.
For a large house, on a full charge to begin, the E25 lasted around 1hr 15 mins on these settings before it had to return to it’s base for a recharge. From the 9% it was on, it took around 20 mins to reach 50% where i told the app to resume it’s schedule. Only 2 rooms remained so this was easily enough to complete.
In the rooms with carpet, the vacuum was brilliant. The extra suction that this model provides is the very reason I bought it. Even of max suction mode, it is not excessively loud.
So after it’s first run, what are the overall thoughts?
The E25 feels very well made and is satisfyingly heavy. The roller mop system is good however it does not get right into the edges or corners as good as the extendable sweeping arm but this is an issue that most robot vacuum cleaners have. Personally running a mop round the edges is not a big deal for me but it knocks this down to a 4 star for me.
At time of purchase, i got £150 voucher off the RRP from new via the Eufy website so instead of £850, i got it for £700. I suggest anyone thinking of buying this just after release does the same as it’s a great offer for such a brilliant item.